Return & Refund Policy

You have 30 days from delivery to request a return.

Eligibility
Item must be unused, in original packaging, tags attached, with proof of purchase. Returns sent without contacting us first won't be accepted.

Damaged, defective, or wrong item
Contact us within 7 days at support@trykeens.com with photos. Once approved, you get a full refund, replacement, or store credit at no cost to you. No need to send it back.

Simple returns
Wrong size, changed your mind, anything else. Email support@trykeens.com with your order number. Return shipping is on you, and since some returns ship internationally, cost can run $40-80 depending on the item. We'll tell you the exact cost before you ship anything.

How it works
Email us first, we'll send return instructions and the address. Don't ship anything back before that.

Refunds
Once we receive your return, or approve a defective item claim, refund goes to your original payment method within 5-7 business days.

Non-returnable: final sale and clearance items.

Questions: support@trykeens.com